This Returns & Refunds Policy applies to all goods supplied by OFF GRID POWER PRODUCTS (OGPP) and operates in addition to, and does not exclude, any rights or remedies available to consumers under the Australian Consumer Law (ACL).

Any discretion exercised by OGPP under this policy will be exercised in accordance with, and subject to, the Australian Consumer Law.

1.1 General

1.1.1 All returns, refunds, credits, repairs, and replacements are governed by this policy and the Agreement.

1.1.2 No return, refund, credit, repair, or replacement will be provided unless the Customer strictly complies with the requirements of this policy.

1.1.3 OGPP reserves the right, at its sole discretion, to approve or reject any return or claim, subject always to the Australian Consumer Law.

1.2 Change-of-Mind Returns

1.2.1 OGPP may, at its sole discretion, accept change-of-mind returns only where all of the following conditions are satisfied:

(a) the Customer notifies OGPP in writing within seven (7) days from the date of delivery;

(b) the Goods are unused, unopened, uninstalled, uncommissioned, and in as-new condition;

(c) the Goods are returned in their original packaging, including all manuals, accessories, labels, and documentation;

(d) the Customer has obtained prior written approval from OGPP before returning any Goods;

(e) the Customer provides clear photographs of the Goods in their packaging to OGPP prior to return approval; and

(f) the Goods are returned using a traceable freight service.

1.2.2 All approved change-of-mind returns are subject to a twenty percent (20%) restocking fee, which will be deducted from any refund or credit.

1.2.2.1 Restocking fees do not apply where Goods are returned due to a failure that gives rise to remedies under the Australian Consumer Law.

1.2.3 The Customer is responsible for all applicable freight costs, including return freight and any original outbound freight.

1.2.4 Any refund or store credit for an approved change-of-mind return will be issued at OGPP’s sole discretion after the Goods have been received, inspected, and approved.

1.3 Exclusions – No Change-of-Mind Returns

1.3.1 Change-of-mind returns will not be accepted for:

(a) custom-built or made-to-order batteries;

(b) batteries that have been installed, connected, commissioned, programmed, or used;

(c) electrical components once removed from original packaging;

(d) Goods supplied as part of a complete system or bundled package;

(e) clearance, discounted, or sale items;

(f) special order items;

(g) Goods damaged during return transit;

(h) Goods returned without original packaging, manuals, accessories, labels, or documentation;

(i) Goods showing signs of handling, marking, installation, modification, or tampering;

(j) software, firmware, configuration, or programming services once supplied or activated; and

(k) consumables or wear items, including but not limited to fuses, cabling, connectors, and similar items.

1.3.2 This clause 1.3 applies only to change-of-mind returns and does not limit or exclude any rights or remedies available under the Australian Consumer Law.

1.4 Warranty Returns

1.4.1 Warranty claims are governed by Clause 10 (Warranty) of the Agreement and must also comply with this policy.

1.4.2 The Customer must obtain prior written approval from OGPP before returning any Goods under warranty.

1.4.3 Except where OGPP is required to bear costs under the Australian Consumer Law, the Customer is responsible for all return freight costs associated with warranty claims.

1.4.4 Where a warranty claim is approved, OGPP will cover outbound freight for any repaired or replacement Goods supplied.

1.4.5 Where a warranty claim is rejected, all freight costs remain the responsibility of the Customer.

1.4.6 Warranty return Goods must be returned using a traceable freight service, and the Customer must provide photographs of the Goods in packaging prior to return approval.

1.5 Risk in Transit

1.5.1 Insurance during return transit is not required.

1.5.2 To the extent permitted by law, the Customer bears the risk of loss or damage to Goods during return transit.

1.5.3 Goods damaged in transit may, at OGPP’s discretion, result in refusal of a refund, credit, repair, or replacement.

1.5.4 Approval of a return or warranty claim does not constitute acceptance of title or risk in the Goods, which remains with the Customer unless and until OGPP confirms in writing that a refund or replacement has been approved following inspection.

1.6 Inspection, Approval & Processing Time

1.6.1 All returned Goods will be inspected and assessed upon receipt.

1.6.2 No refund, credit, repair, or replacement will be issued unless and until:

(a) the Goods have been received;

(b) the Goods have been inspected; and

(c) the return or warranty claim has been formally approved.

1.6.3 OGPP reserves the right to reject any return or claim following inspection if the Goods do not comply with this policy or the Agreement.

1.6.4 Warranty assessments, including inspection and testing, may take up to thirty (30) days from the date the Goods are received.

1.6.4.1 Where a refund is approved, it will be processed within a reasonable time after approval.

1.7 Australian Consumer Law

1.7.1 Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

1.7.2 Where a failure is deemed to be a major failure under the Australian Consumer Law, OGPP will provide a remedy in accordance with its obligations under the Australian Consumer Law.